How do I request a quote?

For an automated quote by email, you can send a quote request to For a quote on the phone, call 877.906.2100.

Where do I send a purchase order?

Purchase orders may be faxed to 214.574.9503 or emailed to

What are my payment options?

You can pay for your order with a major credit card or you can set up an account with Innovative and we will invoice you.

How can I set up an account?

You will need to send a letter of credit reference to set up an account. Also, if you have a state tax exemption certificate, please send that too. Documents may be emailed to or faxed to 214.574.9503

Do you stock everything you sell?

Most distributors stock regularly ordered items and obtain the balance of their orders directly from the manufacturers. If you have frequently ordered parts or kits you would like us to stock, please let us know at or call us at 877.906.2100. We will set up a plan to have your items handy and in stock for pick up or immediate shipment.

Can I pick up orders at your Will Call window?

Yes. Let us know you are coming and we’ll have it ready.
  How has I-IDM helped you?   Assistance       About I-IDM     Customer Testimonials
Todd Mueller,
Operations Manager

Miracon needed a circuit
breaker, Todd stayed late
so they could come by and
pick it up.
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Call 24x7: 800.395.4106 "Innovative Automation responded
immediately and took care of the
problem. I would recommend your
service to anyone who asks"

-Brad, Halliburton Co.
Dallas-Fort Worth: 1625 Wallace Dr., Ste. 110, Carrollton, Texas 75006
Houston: 13770 Hollister Rd., Ste. 100, Houston, Texas 77086
Memphis: 2979 Kate Bond Road, Bartlett, TN 38133
Tulsa: 10121 East Admiral Place, Tulsa, OK 74116
Baton Rouge: 3636 Sherwood Forest Suite 690, Office D, Baton Rouge, LA 70816
Toll Free Customer Service: 877-906-2100